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Return & Refund Policy

Thanks for shopping with TrueSapien.

Returns

If you are not entirely satisfied with your purchase, we’re here to help.

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.



Refunds and Exchanges

Once we receive your item, we will inspect it and notify you that we have received your returned

item. We will immediately notify you on the status of your refund after inspecting the item.

If you opt for an exchange, we will not charge you for shipping your replacement item out to you.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.



Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonĀ­refundable.

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Contact Us

If you have any questions on how to return your item to us, contact us.

5% Discount on all store items!

Submit your details and get your one time code for 5% discount on the store.

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